2108 Island Circle
Huntsville, AL 35801
1What contact information do we need from customers?
The minimum amount of contact information we need from customers is Company Name (if applicable), Customer first and last name, Best contact telephone number, and Best contact email address.
2What kind of files do you need for printing?
High resolution .jpg, .tiff, or .pdf images (1 MB file size or larger for .jpg and .tiff), Vector Images (.ai, .eps, .svg), and/or print ready files designed on a 1-to-1 scale.
3What is vector imaging?
Unlike JPEGs, GIFs, and BMP images, vector graphics are not made up of a grid of pixels. Instead, vector graphics are comprised of paths, which are defined by a start and end point, along with other points, curves, and angles along the way. A path can be a line, a square, a triangle, or a curvy shape. These paths can be used to create simple drawings or complex diagrams. Paths are even used to define the characters of specific typefaces. Because vector-based images are not made up of a specific number of dots, they can be scaled to a larger size and not lose any image quality. If you blow up a raster graphic, it will look blocky, or "pixelated." When you blow up a vector graphic, the edges of each object within the graphic stay smooth and clean. This makes vector graphics ideal for logos, which can be small enough to appear on a business card, but can also be scaled to fill a billboard. Common types of vector graphics include Adobe Illustrator, Macromedia Freehand, and EPS files. Many Flash animations also use vector graphics, since they scale better and typically take up less space than bitmap images.
4 What is resolution (dpi)?
Monitors - A small monitor may have a resolution or 640 x 480, which means there are 640 pixels horizontally across the screen and 480 pixels vertically. Some other common monitor resolutions are 800 x 600, 1,024 x 768, and 1,280 x 1,024. The higher the resolution, the more that can be displayed on the screen. Printers - Printer resolution measures how fine a printer can print. This measurement is known as dots per inch, or "dpi." The greater the dpi, the better the image clarity. Scanner resolution is also measured in dpi.
5What happens during the initial stages and the design phase of an order before approval?
First, a client submits a project with correct sizing, images/imaging ideas, projected completion deadline, contact information, and budgeting guidelines (if applicable). Secondly, one of our talented graphics professionals will be assigned to the project for development and customer contact. Once the project has been initiated, the designer will work with the client to develop a design to satisfy the project guidelines. A digital and/or hardcopy proof or mockup is produced and a client takes time to study and make any necessary changes to the design. Once all of the necessary changes are made the client gives written approval for the design (either email confirmation or hardcopy signature) and the design is released to print and production. The project is completed and the client picks up the project or the project is installed at the desired location. (Installation and labor fees may apply)
6How is my project priced?
All projects are priced as quotes or estimations in the beginning stages of the project. This means that all prices on materials and printing will pretty much stay the same throughout the entire process; however, there may be a price variance for the layout/graphic design and/or installation labor involved. The pricing for layout/graphic design and/or installation labor is based off of an estimated completion time. Labor costs are not set in stone and will be adjusted to the true time length for completion. If a job is expected to go over the estimated time period, then the client will be informed and a decision will be made based on the client’s response to hold/complete as is or proceed with the revised timeline.
7Are there charges for design layout?
Design layout fees may be applied depending on the depth and length of time it takes to fully develop a project. Most design layout labor fees are divided into 15 minute pricing segments which may vary in final cost depending on market inflation and project workload.
8What does it mean once a design/digital proof is approved?
Once a design/digital proof is approved the customer is responsible for any mistakes, spelling errors, and/or reprints. Additional cost may incur to cover lost materials and production time.
9What kind of turnaround do you have on projects?
Most projects, on average, require a 3 business day turnaround, during busier times of the year this is subject to change. Any projects involving the need of the Woodtech woodshop average a 7 day (5 business day) turnaround.
10What constitutes a “rush job”?
A rush job is a project that requires, but is not limited to, a 24 hour/1 day/ same day turnaround. *Rush fees may be applied to the final cost of the project.*
11What payment methods do you accept?
We accept cash, checks, debit, major credit cards, and established accounts. Billing is usually handled in advance or upon completion of projects. (Will vary one way or the other depending on size of project.)